ITIL Solutions

According to a Gartner estimate, an organization's annual IT expenditures related to Total Cost of Ownership (TOC) could be reduced by as much as 48% by adopting IT Service Management (ITSM) principles. Evidently managing IT as a business asset has considerable bottom line implications. Organizations implementing best practices are specifically focusing on best practice frameworks such as ITIL v3 which helps organizations align their operations to focus on the services IT is delivering to the business.

HP is in the forefront of adopting ITSM principles. HP Service Management uses the ITIL best practices and deploys them through a business-driven approach to enable organizations to design, build, manage and continually improve the quality of business and IT services. ITIL best practices are also used to implement ITSM, which is embedded in HP’s Service Management solutions. As a pioneer in ITSM with more than 15 years of experience, HP brings people, process and technology together to enable companies to respond quickly to change. HP has a rich history with ITIL and ITSM and is the only technology vendor to author one of the five ITIL v3 core books. In addition, HP has authored the ITIL glossary and has built the overarching process maps for the new library. 

If you are ready to implement ITIL best practices as a platform to improve the way your IT services are delivered, give us a call. We can help you determine the HP ITIL solutions you need to bring key information together into a central source that will enable better decisions within your organization.